Listen to the audio and fill in the blanks on your notebook. You may listen to the audios more than once.

Write numbers 1 – 20 on your notebook before you play the audio.

Good morning, I’d like some information about the (1) _______________, please. Good morning! Sure, what would you like to know? Well, I’m a (2) _______________, and I was wondering how to (3) _______________ books and access other (4) _______________. Alright. First, you’ll need to (5) _______________ for a library account. Have you received your (6) _______________ yet? Yes, I have. Great! You can use your student ID to create an account online through the (7) ____________. Once registered, you can borrow up to (8) ___________ at a time for a period of four weeks. That sounds good. What happens if I need to keep a book (9) _______________? You can (10) _______ it, provided no one else has requested it. (11) _________ can also be done online. Perfect. Are there any (12) _______________? Yes, (13) ________ items (14) _______________ a fine of 50 cents per day, so it’s best to return or renew on time.

Noted. One more thing — does the library provide access to (15) ________ or e-books? Absolutely. We have a vast (16) _________. You can access academic journals, e-books, and even (17) _______ using your library login (18) _________. That’s excellent. And is there any (19) _________ available for students using these resources? Yes, we offer library (20) _______________ and one-on-one consultations with our staff. You’ll find all the details on our website. Thank you so much. This was very helpful! You’re welcome. Have a great day!

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